The Fraud Analyst will be responsible for monitoring, detecting, investigating, and preventing fraudulent activities across Bumpa’s platforms. This role also owns end-to-end chargeback management, ensuring timely escalation, response, resolution, and accurate deductions or recoveries. You will work cross-functionally with Product, Engineering, Customer Success and Operations to minimize fraud losses, enforce risk controls, and improve overall platform safety and compliance.

Job Details

Fraud Monitoring & Detection

• Monitor merchant activities, transaction patterns, system alerts, and shopper reports for anomalies.
• Analyze data from the Fraud Reporting System and internal risk tools to flag suspicious behavior.
• Identify high-risk merchants, accounts, or transactions for further investigation.

Fraud Investigation & Case Management

• Investigate fraud incidents end-to-end—from report intake to resolution.
• Review fraud reports from shoppers and merchants, distinguishing genuine disputes from fraudulent activity.
• Conduct merchant reviews for identity inconsistencies, policy violations, or high-risk behavior.
• Handle all dispute and fraud-related communication with merchants.
• Maintain detailed documentation, timelines, and evidence for all fraud cases.
• Prepare clear case summaries to support merchant sanctions, recoveries, or account restrictions.

Chargeback Management (End-to-End Ownership)

• Own the full chargeback lifecycle—from escalation and evidence gathering to response, resolution, and closure.
• Coordinate with Support, Operations, banks, and payment partners to manage chargeback timelines and requirements.
• Prepare and submit chargeback responses with accurate documentation and transaction evidence.
• Track chargeback outcomes, including approvals, reversals, losses, and deductions.
• Ensure correct application of chargeback deductions or recoveries to merchant wallets or settlements.
• Analyze chargeback trends to identify root causes and recommend preventative controls.

Compliance & Risk Controls

• Ensure adherence to internal risk and compliance policies during merchant onboarding and activation.
• Recommend updates to KYC/KYB processes based on emerging fraud and chargeback trends.
• Maintain compliance with CBN, AML/CFT, PCI DSS, and other relevant regulatory requirements.
• Conduct periodic reviews of fraud controls, merchant risk exposure, and compliance procedures.

Fraud Prevention & Strategy

• Identify gaps in fraud and chargeback controls and propose improvements to Product and Engineering teams.
• Support the implementation of fraud-preventive rules, risk scoring models, and automated alerts.
• Collaborate with Product to define data signals and workflows for improved fraud detection.
• Provide guidance and training to Support, Sales, and Ops teams on fraud patterns and chargeback prevention.

Reporting & Documentation

• Prepare weekly and monthly fraud and chargeback reports, including trends, loss rates, recovery rates, and merchant risk insights.
• Maintain accurate logs of all investigations, chargebacks, and compliance checks.
• Track the effectiveness of fraud controls and update dashboards for leadership visibility

Qualifications

• Bachelor’s degree in Finance, Risk Management, Economics, Business, Law, or a related field.
• 1-3 years of experience in fraud analysis, compliance, trust & safety, risk management, or fintech operations.
• Hands-on experience managing chargebacks, disputes, or payment reversals.

Skills

• Strong analytical and investigative skills with high attention to detail.
• Ability to interpret transaction data, identify patterns, and make data-driven decisions.
• Understanding of fintech payments (cards, transfers, POS) and common fraud vectors.
• Excellent written and verbal communication skills.
• High integrity, confidentiality, and ethical handling of sensitive data.