Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: Food & Beverage Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• You would be assisting the F&B Manager in providing the best service for the operations of all Food and beverage outlets and services in the hotel.

Main Duties and Responsibilities
Assist the F&B Manager:

• To lead the F&B department to provide quality food and beverage operations as per brand standards.
• Ensure buffet name tags are correctly labelled as per the food on display.
• To identify customers’ needs and respond proactively to all their concerns.
• Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
• Training for waiters and waitresses
• Attend daily restaurant, kitchen & bar briefings.
• Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
• Reduce staff pilferage.

Ensure the below are followed:

• Ensuring the team adhere to all health and safety procedures.
• Keeping records of all hazards and take appropriate actions.
• Order supplies and maintain records of production.
• Oversee the opening and closing of inventories.
• Food is kept at safe temperature.
• Practice frequent hand washing and Periodic disinfection of the restaurant
• Right disposal of food waste
• Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
• Attend to any other duties as may be assigned by management.

Guest Satisfaction:

• Conduct customers follow up calls periodically to ensure excellent service delivery.
• Ensure excellent service delivery in restaurant, room and night service, and banquets.
• Encourage feedback from customers on food quality and service and achieve over 90% guest satisfaction.
• Ensure services meet customer specification.

Application Closing Date
15th October, 2024.