PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Field Collection Officer

Location: Ota, Ogun

Job Summary

• We seek a proactive and result-oriented Field Collection Officer to manage and recover outstanding debts within the Ota and Ifo axis.
• The successful candidate will be responsible for conducting on-site visits to delinquent customers, negotiating repayment plans, and ensuring the timely recovery of funds while maintaining a professional relationship between the customer and the organization.
• This role requires a “street-smart” individual with a high level of integrity and a deep understanding of the local geography.

Key Responsibilities

• Conduct daily on-site visits to customers with overdue balances to secure immediate repayments.
• Engage with debtors to understand their financial challenges and establish realistic, sustainable repayment schedules.
• Perform “skip tracing” to locate customers who have changed addresses or are difficult to reach.
• Retrieve collateral or company devices from defaulting customers in strict accordance with recovery procedures.
• Maintain accurate, real-time records of all field activities, customer interactions, and payment commitments in the recovery system.
• Ensure all collection activities adhere to the FCCPC guidelines and company ethical standards to protect the brand’s reputation.
• Collaborate with local authorities and community leaders where necessary to facilitate the recovery of long-overdue or fraudulent cases.

Requirements

• HND, or B.Sc. in any discipline.
• Minimum of 1 year experience in field collections, field agent operations, or related roles.
• Must be highly familiar with the Ota and Ifo local government areas.
• Exceptional negotiation, persuasion, and interpersonal communication skills.
• Ability to work under pressure, meet strict weekly recovery targets, and handle difficult customers professionally.
• Willingness to travel extensively within the assigned territory (possession of a motorcycle and a valid rider’s permit is often an added advantage).
• High level of honesty and a clean track record in financial dealings.
• Must be street-smart and maintain high ethical standard.

Application Closing Date
Not Specified.