StrongMas Auto Limited was established in 2015 as a company limited by share for auto dealership. Since its operations begun, the company has enjoyed continued success due to its reliable and stable reputation amongst clients.

We are recruiting to fill the position below:

Job Title: Female Front Desk Officer / Service Advisor

Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary materials.
• Work with Front office Manager to receive client’s complaints/vehicles, recommend possible. solutions as well as convince clients to carry out the recommendations.
• Work with Front office Manager to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.
• Work with Front office Manager to translate all customer-reported problems to actionable work orders for technicians to complete.
• Work with Front office Manager to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
• Work with Front office Manager to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.
• Work with Front office Manager to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.
• Work with Front office Manager to maintain electronic and / or paper records of completed service work.
• Work with Front office Manager to carry out payment reconciliations, provide billing/invoice statements and explain billing details vis-à-vis collect payment from customers for services rendered and issuing gate pass for all paid transactions.
• Work with Front office Manager to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.
• Work with Front office Manager to reach out to customers advising them about feedbacks, service changes, or car pick-up times.
• Work with Front office Manager to ensure that all details on services rendered/costs are related to customers.
• Work with Front office Manager to ensure that post service follow up calls and service reminder alerts is put across to customers in line with retaining existing customers.
• Work with Front office Manager to ensure that Strongmas customers get the best of relaxation at the front office while waiting for their vehicles (Tea, sweet, etc)
• Work with Front office Manager to provide customers with information and advice on warranty protections, potential cost savings, ongoing promo drive and the advantages of patronizing Strongmas.
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Scheduling meetings, preparation of letters/Coordination of special events and event communications
• Track and order office equipment and supplies.
• Work with Front office Manager to ensure that automotive work provided to customers meets company quality standards and customers expectation.
• Work with Front office Manager to draw up job orders.
• Escalate difficult service advisory/front office challenges to Front office Manager for immediate intervention/resolution.
• Escalate admin related challenges to Admin Manager for immediate resolution.
• Submit daily/weekly/monthly front office reports to Front office Manager.
• Other duties may be assigned by the Front Office Manager, Admin Manager, GM and MD.

Job Requirements

• Candidates should possess a Bachelor’s Degree qualification.
• 2 – 5 years work experience.

Salary
N100,000 – N150,00 monthly.

Application Closing Date
31st January, 2023.