GIG Mobility (formerly God Is Good Motors) started in 1998 as a traditional family-run bus company in Nigeria. Following the tragic death of founders Edwin and Stella Ajaere, their son, Chidi Ajaere, took over in 2009. He transformed the company from a traditional transport business into a major tech-enabled mobility and logistics company.

We are recruiting to fill the position below:

Job Title: Experience Officer

Location: Umuahia, Abia
Employment Type: Full-time

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest.
• Make and/or change travel reservations for walk-in guests using the online booking system.
• Create and maintain guest reservation records.
• Announce arrival and departureinformation using the public address system.
• Assist in guest luggage check-in.
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters.
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Resolve service problems by clarifying guest complaints via phone, email and in-person.
• Forward booking/traveling reschedule requestto the concerned unit.
• Serve guests by providing service information related to traveling schedule, fare and payment.
• Promote the online booking, app downloads and other products and services of the company to customers.

Application Closing Date
31st August, 2026.