Hec Recruit is a full-service HR consulting firm with a unique approach. Since 2020 we have been helping our clients find a job best suited for their skills and interests, and helping local companies locate the best employees.

We are recruiting to fill the position below:

Job Title: E-Commerce Coordinator

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Ecommerce Manager, Digital Marketing Manager, or Operations Manager
Resumption: Immediately

Job Description

• Coordinate and support the day-to-day operations of the ecommerce platform, ensuring seamless online shopping experiences for customers.

Key Responsibilities
Product Management:

• Product listing and catalog management
• Product description writing and optimization
• Product image management and optimization
• Product pricing and inventory management.

Order Management:

• Process and fulfill online orders
• Manage order status updates and communication
• Coordinate with logistics and shipping teams
• Resolve order-related issues.

Content Management:

• Create and update ecommerce content (product descriptions, category pages, blog posts)
• Manage and optimize product categories and tags
• Ensure content consistency across all online channels.

Customer Service:

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and issues
• Provide product information and recommendations.

Analytics and Reporting:

• Monitor ecommerce metrics (sales, conversions, traffic)
• Analyze sales trends and customer behavior
• Provide insights and recommendations for improvement.

Technical Tasks:

• Manage ecommerce platform updates and maintenance
• Troubleshoot technical issues
• Integrate third-party services (payment gateways, shippingl providers).

Collaboration:

• Work with marketing team to develop promotional campaigns
• Coordinate with inventory management team to ensure accurate stock levels
• Collaborate with customer service team to resolve issues.

Skills and Qualifications

• Bachelor’s Degree in Business, Marketing, or related field
• 1 – 3 years of ecommerce experience
• Excellent communication and organizational skills
• Proficient in ecommerce platforms (e.g., Shopify, Magento, WooCommerce)
• Knowledge of HTML, CSS, and JavaScript (desirable)
• Analytical and problem-solving skills
• Ability to work in a fast-paced environment.

Certifications:

• Google Analytics certification
• Ecommerce certification (e.g., Shopify, Magento)
• Digital marketing certification (e.g., HubSpot, Facebook).

Salary
Attractive and negotiable.

Application Closing Date
2nd December, 2024.