Digital Sales / Customer Experience Executive at AugustSecrets Limited

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AugustSecrets Limited is a multi-award-winning indigenous manufacturer of healthy natural baby cereals in Africa.

We are recruiting to fill the position below:

Location: Ilupeju, Lagos
Employment Type: Contract

Job Summary

We are looking for a Digital Sales/Customer Experience Executive whowill be responsible for driving salesonline while also attending to customers enquiries, complaints and feedback.

Job Responsibilities

Engage with customers, prospects and sell company’s products on all designated digital marketing channels.
Upsell or cross-sell additional products to maximize sales opportunities and meet sales targets.
Identify and prospect new leads, nurture existing leads, and convert them into customers through effective communication and relationship-building techniques.
Collaborate with the marketing team to develop targeted sales campaigns and promotional offers to meet sales targets and objectives.
Build and maintain strong relationships with customers by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.
Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges in accordance with company policies.
Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.
Receive details of invoiced orders, and ensure customers receive their orders by liaising with the logistics company.
Notifying the sales team of OOS-related customer complaints.
Prepare and present periodic reports to the Sales Operations Manager.

Qualifications

First Degree in Marketing, Business Administration, Communications, or a related field.
Must possess at least 2 years cumulative experience in Sales and Customer Service.
Proficient knowledge of MS Office.
Excellent Selling, Communication and Customer Service skills.
Experience in recordkeeping and managing sales documents.
Able to work comfortably in a fast-paced environment.
Proximity to Ilupeju is a must.

Other Benefits Includes

Application Closing Date
13th September, 2024.

Method of Application

Interested and qualified candidates should send their CV to:

[email protected]

using the Job Title as the subject of the mail.