Role purpose

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Enugu and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key accountabilities
Customer Service

• Ensure exemplary customer experience for all test candidates.
• Maintain cultural sensitivity among all testing staff.
• Provide clear and comprehensive advice to enquirers.
• Forward complex enquiries to the appropriate person.

Business Acumen

• Assist in budget management for IELTS testing.
• Provide regular financial and management reports.
• Assist in ensuring business plans align with IELTS objectives.
• Monitor test day availability and capacity.

Quality

• Assist in conducting audits of IELTS test centres.
• Ensure adherence to IELTS operating procedures and manuals.
• Assist in adhering to PSN policy and procedures.
• Assist in the development and implementation of IELTS policies.
• Maintain professional stakeholder relations.
• Monitor contract adherence.
• Inform of risk management/security issues.
• Process invoices promptly.

Operations Management

• Support the Test Centre Administrator in:
• Supervising IELTS testing.
• Financial and statistical reporting.
• Conducting self-audits.
• Managing the Clerical Marker monitoring program.
• Managing project delivery.
• Supervising Administrative Assistants.
• Identifying operational efficiencies.

Client Management

• Assist in stakeholder management.
• Build and maintain stakeholder relationships.

Project Service Enhancement

• Work on projects identified by IELTS Partner Working Groups.
• Assist in preparing management reports.
• Participate in reviews of IELTS manuals and promotional materials.

Required Experience

• Educated to bachelor’s degree level or equivalent
• Relevant work experience relating to administration and business support activities
• Fluent in English
• Strong administrative skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.)
• Customer focussed, with a passion for providing outstanding service
• Ability to proactively identify, analyse and solve problems effectively
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP
• Excellent planning and organising skills with the ability to manage multiple competing priorities
• Sound IT skills – Microsoft Office suite, CRM systems