GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the position below:

Job Title: Deputy General Manager, Center and Regional Operations (CRO)

Location: Lagos
Employment Type: Full-time
Department: Operations
Reports to: General Manager / Head of Operations

Role Summary

• The Deputy General Manager, Centre & Regional Operations will provide strategic and operational leadership across assigned centres and the region, ensuring efficient end-to-end logistics operations, excellent customer experience, achievement of business targets, and compliance with company standards.
• The role will oversee centre performance, people, processes, service quality, cost management, and continuous improvement while working closely with other functions to drive regional business performance.

Key Responsibilities
Regional & Centre Operations Management:

• Provide leadership and oversight for the effective operations of assigned centres and regional locations.
• Ensure efficient parcel processing, dispatch, delivery, returns, and other logistics activities.
• Monitor operational performance against agreed targets, KPIs, and SLAs.
• Ensure consistent implementation of company policies, SOPs, and operational standards across all centres.
• Identify operational gaps and implement corrective actions to improve efficiency and service delivery.

Performance & Service Delivery:

• Drive achievement of key operational and business performance targets across the region.
• Monitor productivity, turnaround time, delivery performance, shipment volumes, and customer service metrics.
• Ensure prompt resolution of operational issues, customer complaints, and escalations.
• Drive initiatives that improve customer experience and service reliability.

People & Leadership:

• Lead, coach, and develop Centre Managers and operational teams across the region.
• Set clear performance expectations and ensure accountability at all levels.
• Identify manpower requirements and support effective workforce planning.
• Promote a culture of teamwork, ownership, discipline, and continuous improvement.

Financial & Cost Management:

• Monitor operational costs and ensure efficient utilisation of company resources.
• Support the achievement of regional revenue and profitability targets.
• Identify opportunities to reduce operational costs without compromising service quality.
• Monitor centre-level financial performance and take appropriate corrective action where required.

Compliance, Risk & Controls:

• Ensure strict adherence to operational, security, safety, and regulatory requirements.
• Ensure proper handling, storage, movement, and documentation of parcels and company assets.
• Identify operational risks and implement appropriate mitigation measures.
• Support internal and external audits and ensure timely closure of identified gaps.

Business Growth & Stakeholder Management:

• Work closely with Commercial, Finance, Customer Experience, HR, and other functions to achieve regional objectives.
• Support business expansion and the effective onboarding of new locations, clients, and operational initiatives.
• Maintain effective relationships with key internal and external stakeholders.
• Provide management with regular reports, insights, and recommendations on regional performance.

Continuous Improvement:

• Identify opportunities to improve processes, productivity, service quality, and customer experience.
• Lead the implementation of operational improvement initiatives across assigned centres.
• Promote the use of technology, data, and automation to improve operational efficiency.
• Benchmark centre and regional performance and drive continuous improvement.

Requirements
Experience & Qualifications:

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain, Operations Management, or a related field.
• 8–12 years of relevant experience, with significant experience in logistics, supply chain, distribution, or a similar operational environment.
• Proven experience managing multiple locations, teams, or regional operations.
• Demonstrated track record of achieving operational and business performance targets.
• Professional certification in Logistics, Supply Chain, Operations, or Management is an added advantage.

Key Competencies:

• Strong leadership and people management skills.
• Excellent operational and strategic thinking.
• Strong knowledge of logistics, distribution, and last-mile operations.
• Excellent problem-solving and decision-making abilities.
• Strong financial and commercial acumen.
• Excellent communication and stakeholder management skills.
• Data-driven approach to performance management.
• Ability to manage multiple locations and competing priorities.
• Strong understanding of operational controls, compliance, and risk management.

Application Closing Date
29th August, 2026.