The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We are recruiting to fill the position below:

Job Title: Delivery Network Coordinator (Exams) 

Job ID: 50334
Location: Abuja
Job Grade: 4/H

Role Purpose

• This role coordinates the secure, compliant, and effective delivery of exams and related operations within a country or location.
• It ensures all test-day and post-test activities, including venue coordination, equipment readiness, materials handling, and staff management, meet global quality, security, and compliance standards.
• The role also oversees the selection, contracting, and coordination of venues and equipment, ensuring all delivery resources are available, cost-effective, and compliant with British Council and awarding body requirements.

Main Accountabilities

• This role coordinates all test-day and post-test operations, ensuring delivery complies with global SOPs, security, quality, and regulatory standards.
• It oversees venue and supplier sourcing, contracting, and performance management; ensures the readiness of equipment, materials, and delivery resources; manages the secure handling of confidential materials; conducts operational readiness checks, venue audits, and risk assessments; supports staff rostering; serves as the primary operational contact for venues and delivery partners; and manages incident response and issue escalation.
• The role also ensures operational compliance through audits, investigations, and accurate documentation, working closely with governance and compliance teams.
• It coordinates communications with candidates, partners, and internal stakeholders, addresses customer feedback and service issues, oversees venue and supplier costs and payments, ensures efficient use of resources, and supports the management, training, and development of delivery staff while promoting accountability, security, and continuous improvement.

Requirements
Essential:
Qualifications & Skills:

• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.
• Degree or equivalent experience.
• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Desirable:

• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements.
• Lean Six Sigma qualification.

Application Closing Date
26th September, 2026.