Delivery Analyst at the Place (Smackers Limited)

The Place – We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 1000 employees. Currently, our operations span across 17 locations in Lagos and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

We are recruiting to fill the position below:

Job Title: Delivery Analyst

Location: Lagos

Job Responsibilities

• Ensuring our platforms are operating at a high level and restaurants are delivering efficiently.
• Frequent testing of app vis a vis document shared, international competitors and local competitors.
• Review real time service timings vis, a vis laid down service standards .
• Frequently monitoring all online operations like orders, delays, cancellations, food unavailability, response time, deactivation of food from menu etc to ensure the desired results are produced and are consistent with the overall strategy and mission.
• Review adherence to packaging processes.
• Frequent review of timeliness at all outlets.
• Take responsibility for resolving all issues related to online ordering and delivery process to customers.
• Visit location to Identify any delivery bottlenecks and correct accordingly.
• Send frequent WhatsApp/Email messages to potential customers.
• Review reports and action on issues, exceptions, opportunities.
• Review and report performances by customer, location and products.
• Roll out delivery to other locations based on available information.
• Identify new opportunities to introduce sales into the customer journey or increase the volume of sales.
• Institute, monitor and constantly review appropriate and effective reward management system to get the best out of inhouse/3rd party delivery riders.
• Educate/ Train cashiers and supervisors on processes and procedures involved
• Manage vendors (riders) and overall rider logistics issues as they arise.

Requirements

• Educational background – OND / HND.
• Proficiency in Microsoft Office applications.
• Excellent problem solving skill.

Application Closing Date
10th July, 2023.