At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Support Officer / Marketer

Location: Opebi – Ikeja, Lagos

Position Overview

• We are seeking dedicated and enthusiastic individuals to join our team as Customer Support/Marketers.
• This hybrid role requires a versatile skill set to effectively handle customer inquiries and contribute to our marketing efforts.
• The successful candidates will play a key role in ensuring a positive customer experience and promoting our brand.

Responsibilities
Customer Support:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding our products/services.
• Resolve customer issues and ensure satisfaction.
• Maintain a high level of professionalism and empathy in all interactions.

Marketing:

• Assist in the development and execution of marketing strategies.
• Conduct market research to identify trends and customer needs.
• Collaborate with the marketing team to create engaging content for various platforms.
• Support in the planning and execution of promotional events.

Communication:

• Effectively communicate product features and benefits to potential customers.
• Collaborate with the sales and marketing teams to align messaging and promotional activities.

Relationship Building:

• Build and maintain positive relationships with customers and partners.
• Gather customer feedback and provide insights to improve products/services.

Qualifications

• Education: Bachelor’s Degree in Business, Marketing, or a related field is preferred.
• 1 – 2 years relevant work experience.
• Proven experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Basic understanding of marketing principles.
• Ability to multitask and prioritize in a fast-paced environment.
• Tech-savvy with proficiency in CRM tools and Microsoft Office suite.

Benefits

• Salary: N60,000 Monthly.
• Professional development opportunities
• Friendly and collaborative work environment
• If you are passionate about delivering exceptional customer service, contributing to marketing initiatives, and being part of a dynamic team, we invite you to apply for the Customer Support / Marketer position.
• Join us in redefining the Fintech landscape!

Application Closing Date
14th February, 2024.