Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses. We specialize in providing digital payment, transaction processing, and financial management services to a global client base. Our team is dedicated to fostering a collaborative environment that encourages continuous learning and development.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lagos
Employment Type: NYSC

Job Description

• Act as a primary point of contact for customers, responding promptly to inquiries via email, phone and social media channels.
• identify and escalate recurring issues or customer pain points, working with internal teams to implement long-term solutions.
• Collect customer feedback regarding platform usability, service quality, and suggestions for improvement.
• Build positive relationships with customers, fostering loyalty and ensuring they feel heard and valued.

Requirement

• Candidates should possess a Bachelor’s Degree qualification with 1 – 2 years work experience.

Application Closing Date
20th December, 2024.