SENRI Limited is a Japanese ICT startup. Our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.

We are recruiting a detailed-oriented professional to fill the position below:

Job Title: Customer Support Associate

Location: Lagos
Employment Type: Full-time

Job Duties and Responsibilities

• Listening to customers’ concerns and handling complaints.
• Giving detailed explanations of services or products to customers.
• Working with the sales team to create better methods to address customer complaints.
• Reviewing customer accounts on product usage.
• Communicating effectively with customers in-person, through email, chat or over the phone.
• Upselling of accounts.
• Monitoring customer satisfaction levels
• Conduct training with new customers to properly onboard them.
• Sending Reports to customers appropriately.

Qualifications (Education and Experience)

• B.Sc in a related course
• 1 – 2 years cognate work experience in a fast paced organization in a similar role.

Competency Required (Knowledge and Skills):

• Great communication abilities, including written and verbal communication
• Patience, empathy and professionalism
• Good problem-solving and decision-making capabilities
• Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
• Effective time management, prioritization and multitasking skills
• Must be a team player
• Calm and have an eye for details
• Good Presentation skills
• Should be flexible with time.

Working Conditions:

• Working hour: 8:00 – 17:00
• Working day: Monday – Friday
• WFH is available partly.
• Workstation (Laptop & Phone)
• Agile working culture.

Application Closing Date
7th March, 2025.