Ascension Consulting Services is a professional tax, regulatory and people services organisation that serves global and national businesses. We are highly specialized in providing tax solutions ranging from conceptualization to implementation and sustainable defence. Our regulatory solutions are based on sound and proven knowledge of the regulatory system.

We are recruiting to fill the position below:

Job Title: Customer Success Officer

Location: Alagomeji-Yaba, Lagos
Employment Type: Full-time

Key Responsibilities

• Check-in on Member onboarding journey to identify blockages to approve the Member.
• Ensuring that Members are enabled to complete the signup process.
• Liaise with respective Teams and Partners to handle Member requests, open transactions, complaints, and issues to provide appropriate solutions and alternatives within the time limits and following processes; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Keep thorough and accurate records of Member interactions, process Member accounts and file documents
• Keep personal and financial information of Members and Company private and secure
• Develop and maintain a good understanding of Prospa’s products and services through training, knowledge and practicals in order to effectively provide product information/demonstration to prospective and new Members and colleagues when requested.
• Communicate with Members through different channels – calls, emails, Social Media
• Generate sales leads to drive positive company sales results through Telesales
• Meet individual and Team sales targets and call handling quotas
• Uphold the brand values of Prospa, including ensuring the standards and guidelines are adhered to.

Skills & Qualifications

• Graduate Degree
• 1-2 years minimum proven Member/Customer Support experience or experience as a Member/Customer Success Agent
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems/technology and practices, continually learning how to use them to deliver great Member care
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Has a notice period of no more than 2 weeks
• Fintech or FMCG experience
• Committed to continuous education through workshops, seminars and conferences
• Strong business sense and industry expertise
• High emotional intelligence and ability to adapt/respond to different types of Members
• Adaptable, and quick learner who can easily adjust to working in various Teams within the Sales Department

Salary
N100,000 / month.

Application Closing Date
Not Specified.