Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest’s visit is nothing short of extraordinary.

We are recruiting to fill the position below:

Job Title: Customer Service & Sales Executive

Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Description 

• Our esteemed hotel and hospitality establishment is seeking a highly motivated and skilled individual to join our team as Customer Service and Sales Executive. This role requires a minimum of 2 years of experience in the hotel and hospitality industry, along with excellent educational qualifications.

Responsibilities

• Handle guest inquiries and reservations through various channels, such as phone, email, and online platforms.
• Assist guests in selecting suitable room types, and providing information about rates, availability, and hotel amenities.
• Greet guests warmly upon their arrival, ensuring a smooth and efficient check-in process.
• Verify guest information, such as identification and payment details, and provide them with room keys and necessary information about the hotel’s facilities and services.
• Handle guest check-outs, process payments, and ensure accurate billing and invoicing.
• Serve as a point of contact for guests, addressing their inquiries, concerns, and requests promptly and professionally.
• Provide information about local attractions, transportation, and other services to enhance the guest experience.
• Handle guest complaints and escalate issues to the appropriate departments or management when necessary.
• Maintain accurate guest records, including personal details, payment information, and special requests.
• Prepare and distribute daily reports, such as occupancy levels, arrivals, and departures, to relevant departments.
• Handle cash transactions and reconcile daily cash and credit card transactions.
• Maintain effective communication with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
• Collaborate with the reservations team to manage room inventory, allocate room assignments, and maximize occupancy rates.
• Liaise with other hotel staff to ensure a seamless guest experience and resolve any operational issues.
• Developing and implementing effective marketing strategies to attract new guests and retain existing ones. This includes managing social media accounts, creating promotional materials, and developing relationships with travel agents and other partners.
• Proactively identifying and pursuing potential corporate clients, establishing retainers, and maintaining relationships to drive sales growth.
• Working towards achieving monthly sales targets, monitoring performance, and taking necessary actions to meet or exceed goals.

Requirements

• Minimum of 2 years of experience in the hotel and hospitality industry.
• Excellent educational qualifications in a relevant field.
• Strong customer service skills and a passion for delivering exceptional guest experiences.
• Proven ability to drive sales, generate leads, and achieve targets.
• Proficiency in hotel software systems, Microsoft Office applications, and other relevant sales and marketing tools.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment and collaborate with colleagues across departments.

Application Closing Date
11th November, 2024.