Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favourite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea and Aquafina premium drinking water. SBC boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Igbo)

Location: Lagos
Employment Type: Full-time

Job Summary

• Customer Service Representative is the front line of support for the company’s customers.
• You’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services
• Resolve customer problems and complaints in a timely manner
• Provide customer support via various channels
• Escalate complex customer issues to management
• Collect and record customer feedback
• Help to improve the customer experience.

Qualifications

• Bachelor’s Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
• Must be proficient in Igbo language
• Proficiency in Microsoft Office and customer service software.
• Must be open to working on a shift schedule
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Application Closing Date
15th April, 2025