Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Job Description

• Greeting customers warmly and assisting with inquiries regarding products, services, billing, and other related issues.
• Identifying customer needs and recommend appropriate solutions.
• Handling customer complaints or service issues professionally and empathetically.
• Following up to ensure customer satisfaction and building long-term customer relationships.
• Ensuring the outlet is clean, organized, and that promotional materials are up-to-date and well-displayed.
• Maintaining detailed records of customer interactions and progress.
• Following up with new and existing clients to ensure satisfaction.
• Upselling and cross-selling services to meet customer needs.
• Maintaining knowledge of current promotions, products, and company policies.
• Participating in team meetings, training sessions, and performance reviews.

Salary
N100,000 – N150,000 / Month.

Application Closing Date
7th June, 2025.