House of Zichael is one of the top leading fashion houses in Abuja known for her unique designs.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Tailoring Experience)

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Customer Service Officer is responsible for managing interactions and relationships between the company and its clients, ensuring a positive and satisfying experience throughout the entire customer journey until completion of order.

Duties & Responsibilities

• Client Consultation: Meet with clients to discuss their tailoring needs, including understanding their preferences, design ideas and measurements.
• Order Management: Take orders for custom tailoring services, ensuring accurate details and specifications are recorded.
• Measurement and Fitting: Take precise measurements of clients and schedule fitting appointments to ensure the proper fit of outfits
• Communication: Maintain clear and timely communication with clients regarding order status, progress, and any adjustments needed.
• Cost Estimation: Provide accurate cost estimates for alterations or tailoring services based on the complexity of the work and materials required.
• Sewing Expertise: Assist with general production and tailoring of garments as needed, especially during busy periods or complex projects.
• Problem Resolution: Address any concerns or issues clients may have regarding their orders, providing solutions to ensure their satisfaction.
• Quality Control: Ensure the quality of finished outfits meets the company’s standards by inspecting all tailoring work.
• Scheduling: Manage appointment scheduling and ensure efficient use of time for fittings, consultations, and order pickups.
• Inventory Management: Keep track of fabric, thread, and other sewing supplies, ensuring adequate stock levels for various alteration and tailoring projects.
• Payment Processing: Handle payment transactions, invoicing, and receipts for services rendered.
• Customer Education: Provide clients with information on proper garment care, storage, and maintenance to extend the life of their clothing.
• Upselling and Cross-Selling: Recommend additional services, accessories, or products that clients may benefit from based on their needs.
• Data Management: Maintain accurate records of client information, orders, measurements, and preferences.
• Collaboration: Work closely with tailors, seamstresses, and other team members to ensure a smooth workflow and timely completion of projects.
• Client Follow-Up: Reach out to clients after the completion of their orders to ensure their satisfaction and address any post-service concerns.
• Marketing Support: Assist in promoting the company’s services, products, offers, and events through customer interactions and all social media channels.

Salary
N70,000 – N100,000 / month.

Application Closing Date
16th August, 2024.