Pharmachain is a reliable, efficient, and cost-effective solution for medicine accessibility and delivery. Pharmachain connects healthcare entities such as HMOs, hospitals, healthcare professionals, and pharmacies to an extensive range of medications for various medical conditions.

By partnering with these healthcare entities and ensuring safe and timely delivery through Pharmafast, Pharmachain is revolutionising medication management and improving patient outcomes.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lugbe, Abuja (FCT)
Employment Type: Full-time

About the Role

• We are looking for an experienced and detail-oriented Customer Service Representative to support patients in sourcing their medications.
• You will serve as the link between patients and partner pharmacies to confirm drug availability, discuss brand options, and coordinate pickup or delivery.

Key Responsibilities

• Receive and respond to patient medication requests via phone, chat, or other communication channels.
• Contact partner pharmacies to confirm the availability, pricing, and brand options of requested medications.
• Communicate clearly with patients to verify their preferred medication brands and alternatives when necessary.
• Confirm patient choices regarding pickup at pharmacy locations or delivery arrangements.
• Coordinate with logistics/delivery teams to ensure timely medication dispatch.
• Provide accurate updates to patients on order status and expected timelines.
• Maintain proper documentation of customer interactions, orders, and pharmacy confirmations.
• Handle complaints, inquiries, and service issues professionally and promptly.
• Ensure compliance with patient privacy and confidentiality standards.

Requirements

• Minimum of HND / Bachelor’s Degree in any field (health-related field is an advantage).
• Strong communication and customer service skills
• Fast learner with leadership and problem solving skills
• Good attention to detail, organization and record-keeping skills.
• Basic knowledge of medications is an advantage.
• Excellent phone etiquette
• Ability to multitask and manage multiple patient requests efficiently.
• Proficiency in using digital communication tools and data entry systems.
• Experience working in a healthcare facility such as a hospital or pharmacy is an added advantage.
• Tech savvy, experience with various software apps and tools.

Application Closing Date
20th May, 2026.