Kredi bank is a full service digital bank building a one-stop shop for digital financial services in Africa. Kredi is focused on making financial service products easy to use and fully accessible to consumers. We are fully licensed by the central bank of Nigeria. We are building a platform that allows users all key aspects of their financial lives.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (NYSC)

Location: Lagos
Employment Type: Full Time

Job Summary

•  We are seeking a motivated and customer-oriented Customer Service Representative to join our team.
• In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services, including pricing, features, and availability.
• Resolve customer complaints and issues effectively and efficiently, following company policies and procedures.
• Document customer interactions and maintain accurate records in the customer management system.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Identify and escalate priority issues to the appropriate teams when necessary.
• Stay updated on product knowledge, company policies, and industry trends.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications

• B.Sc in a relevant field is required, additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to handle difficult situations with patience and empathy.
• Proficiency in using Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.

Application Closing Date
Not Specified.