At Grado Konnects, we specialize in transforming ideas into actionable strategies that drive growth for individuals and businesses alike. Our unique approach ensures that you receive tailored guidance with a focus on professional development and success.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Mainland, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a professional and customer-focused Customer Service Representative to serve as the first point of contact for clients in our Lagos corporate office.
• The ideal candidate will handle inquiries, resolve complaints, and maintain strong client relationships while upholding the company’s standards of excellence.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and official communication channels
• Provide accurate information about company products, services, and policies
• Handle and resolve customer complaints professionally
• Escalate complex issues to the appropriate department when necessary
• Maintain proper documentation of client interactions using CRM systems
• Prepare weekly/monthly customer service reports
• Follow up with clients to ensure satisfaction and retention
• Support administrative and operational tasks when required

Requirements

• Candidates should possess an OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, or related field
• 1–3 years experience in a corporate customer service role
• Excellent verbal and written communication skills
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM software is an advantage
• Professional appearance and strong interpersonal skills
• Ability to work in a fast-paced corporate environment

Salary Range
N120,000 – N200,000 / Month (depending on experience).

Application Closing Date
16th March, 2026.