erpSoftapp is a business consultancy firmgrounded in Odoo ERPexpertise. As leaders in Odoo implementation in Nigeria, we help organisations harness the full power of Odoo to improve operations and productivity. As an award-winning Odoo partner, our priority is helping businesses unlock the full potential of their investment through a powerful and scalable solution like Odoo ERP.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Employment Type: Full-time

Key Accountabilities / Duties

• To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
• Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
• Ensure key stakeholders understand, support and buy into the vision.
• You will advise/recommend action to the Executive Team to enhance our service and our customer offer
• You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
• You will ensure continuous improvement is sought and any changes are driven using customer feedback.
• Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.
• Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases.

Requirements

• Candidates must possess at least a Bachelor’s/College Degree in Engineering or Social sciences.
• Graduate with proven track record 1- 2 years experience successfully managing business analyst teams and working in project delivery for clients.
• Proficiency in English
• Strong verbal and written communication skills
• Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
• Operational understanding of internal departments to facilitate customer service objectives
• Customer Service Experience is required.

Salary
N150,000 – N200,000 / month.

Application Closing Date
28th August, 2026.