Adunni Organics is a growing natural skin care company in Lagos Nigeria. We currently make all of our products (soap, skin care, and hair care products) at our facilities. We currently operate as an ecommerce business, which means that all our sales are made through our website and telephone lines.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time
Preferred Gender: Female

Job Brief

• The target of this role is always to ensure excellent service standards by maintaining high customer satisfaction through the creation of a great customer experience.

Job Responsibilities
Process Orders:

• Process customer orders taking note of items, costs and delivery locations
• Package orders and fill our delivery note before dispatch
• Monitor delivery process, ensuring that orders are delivered as agreed with customer

Customer Engagement:

• Find out the customer’s needs and recommend the right product for them to use.
• Inform customer of deals and promotions and increase sales by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
• Give advice and guidance on product selection to customers, explain how products work, and demonstrate how to use products where possible using provided graphics

Business Gatekeeping:

• Respond appropriately to messages from all company interphases (website, phone lines, WhatsApp, email, etc.) Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Inventory:

• Record batch production for each product noting batch numbers, dates and time of production as given by the Production Unit.
• Inspect inventory levels weekly to identify shortages and report to Production Mgr. asap
• Ensure product stock is adequate for all distribution channels and can cover customer demands.
• Maintain sales records, ensuring that daily and weekly sales records are kept as required.

Skills and Requirements

• Minimum of National Diploma in any field of study
• Excellent oral and writing skills
• Excellent selling and negotiation skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Preferred Location of Applicants – Lagos – Magodo, Ketu, and environs.

Salary
N80,000 / month.

Application Closing Date
24th December, 2022.