ABC Logistics is a leading logistics company committed to providing top-notch delivery and transportation solutions. We are looking for a dedicated and customer-oriented individual to join our team as a Customer Service Officer.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Fadeyi, Jibowu and Amuwo, Lagos
Employment Type: Full Time
Slot: 3 Openings

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with shipment tracking, delivery schedules, and service issues.
• Address and resolve customer complaints regarding lost, damaged, or delayed shipments.
• Maintain accurate records of customer interactions, transactions, and service issues.
• Stay informed about the company’s logistics services, policies, and procedures.
• Collect and analyze customer feedback to identify trends and areas for service improvement.
• Act as a communication bridge between customers and the operations team.
• Ensure customers are informed about any changes or updates to their shipments.
• Ensure compliance with company policies, industry regulations, and legal requirements in all customer interactions.

Qualifications

• 0 – 2 years experience
• Bachelor’s Degree / HND / OND
• Previous experience in customer service, preferably in the logistics or transportation industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office.
• Must be living within close proximity to the office.

Salary
N80,000 – N95,000 Monthly.

Application Closing Date
20th July, 2024.