Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Customer Support:

• Greet and attend to walk-in customers in retail stores with courtesy and professionalism.
• Respond promptly to phone, email, and social media inquiries.
• Manage order confirmations, product information requests, and follow-ups.
• Provide after-sales support, including handling returns, exchanges, and complaints.

Sales & Service:

• Assist customers in selecting products, styling suggestions, and upselling.
• Process sales transactions via POS, online payments, or transfers.
• Track and update customer purchase history in CRM/database.
• Ensure customer loyalty by delivering consistent, personalized service.

E-commerce & Online Customer Care:

• Manage customer chats, direct messages, and inquiries on social media platforms.
• Assist with online store orders, confirmations, delivery tracking, and escalations.
• Collaborate with logistics to ensure timely delivery.

Reporting & Feedback:

• Document customer feedback, complaints, and suggestions.
• Provide weekly reports on customer service performance.
• Recommend improvements to enhance client satisfaction.

Qualifications & Skills

• Education: OND / HND / B.Sc. in Business Admin, Marketing, Mass Communication, or related field.
• Experience: Minimum 1 – 2 years in customer service, preferably in fashion, retail, or hospitality.

Skills:

• Excellent communication (verbal & written).
• Strong interpersonal and problem-solving skills.
• Proficiency with MS Office, POS systems, and social media.
• Ability to multitask and stay calm under pressure.
• Fashion sense and ability to represent the Zalong brand image.

Key Attributes:

• Friendly, approachable, and customer-focused.
• Stylish, well-groomed, and brand-conscious.
• Patient and empathetic listener.
• Team player with a proactive attitude.

Application Closing Date
15th September, 2025.