Job Summary

As our customer service officer, you will act as the point of contact for customers and provide information by responding to customers’ queries and requests. You are to ensure customer satisfaction and provide support to customers. You are also to ensure customer orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process.

Responsibilities

• Ensure timely responses to customer inquiries and complaints, ensuring customer satisfaction at every step.
• Update the production and logistics schedules to meet clients’ demands.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Address any customer complaints or issues directly, ensuring problems are resolved swiftly and to the customer’s satisfaction.

Requirements:

• B.Sc./HND in a business-related field.
• Master’s degree in Business Administration (MBA) is an added advantage.
• Minimum of 2 to 3 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.

Salary

NGN 150,000 -200,000 Gross