Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with its business strategy and vision.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

• Check-in on member onboarding journey to identify blockages to approve the member.
• Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat). (Essential)
• Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
• Ensure members are enabled to complete the sign up process.
• Effectively provide product information/demonstration to prospective and new members and when requested.
• Attend all training sessions (Essential).
• Gather product feedback and communicate to relevant stakeholders.

Key Requirements

• Candidates should possess a Bachelor’s Degree qualification
• 2+ years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech.
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, customer experience.
• Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
• Comfort in ambiguity, you seek adventure and an accelerated career path.
• Ready to get your hands dirty, because you will have to “roll up your sleeves”
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
• Fluency in English and other Nigerian languages.

Salary
N60,000 – N80,000 Monthly.

Application Closing Date
23rd June, 2022.