Prodigy Microfinance Bank was founded in 2023 with a mission to help people achieve their financial goals. We believe that everyone deserves access to fair and affordable financial services, regardless of their income or background. We offer a variety of products and services, including loans, savings accounts, and insurance. We are committed to providing our customers with excellent customer service and helping them reach their financial goals.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Role Description

• This is a full-time on-site Customer Service Officer role located in Lagos.
• The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.
• The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or related field
• Strong interpersonal skills
• Demonstrated ability to ensure customer satisfaction
• Experience in providing excellent customer support
• Proven experience in creating a positive customer experience
• Ability to provide exceptional customer service
• Excellent communication and problem-solving skills
• Experience working in the financial services industry is a plus.

Application Closing Date
28th May, 2024.