Primax Outsourcing Limited (POL) commenced business in year 2011 as a personnel outsourcing company with focus on retails sales staff, and services and support staff. Over the past years, the company has built a record of excellent service with its clients.

We are recruiting to fill the position below:

Job Title: Customer Service Manager/ Receptionists

Location: Asaba, Delta State
Employment Type: Full-time

Job Brief:
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Should be resident in Asaba/Onitsha
• At least 1 year experience as a Customer Service Manager and Receptionists
• Good interpersonal skills and fluent in English

Qualification:

• OND / HND / Bachelor’s degree

Salary
N85,000 – N150,000 monthly.

Application Closing Date
5th March, 2022