Rimdinado International Limited – We are a global brand, leveraging on technology and changing business conditions to provide cutting edge solutions to our communities. We provide human capital management, Organizational design and development and business process management consulting services for our wide range local and international clientele.

We are recruiting to fill the position below:

Job Title: Customer Service Lead

Location: Abuja (FCT)

Job Description

• We are seeking an experienced and dedicated Customer Service Lead to join our team. The ideal candidate will play a pivotal role in supervising and supporting the customer service team, ensuring the delivery of exceptional service to our customers.

Key Responsibilities

• Supervise and lead a team of customer service representatives.
• Set performance goals and provide guidance, training, and coaching to team members.
• Ensure that customer inquiries and issues are resolved promptly and efficiently.
• Monitor and assess team performance and KPIs to meet or exceed customer service standards.
• Handle complex or escalated customer inquiries and complaints.
• Collaborate with other departments to resolve customer issues and provide feedback for process improvements.
• Maintain up-to-date knowledge of company products, policies, and services.
• Prepare regular reports on team performance and customer feedback.
• Assist in the recruitment, onboarding, and training of new team members.
• Foster a positive and collaborative work environment to promote teamwork and employee satisfaction.
• Stay updated on industry trends and best practices in customer service.

Qualifications

• A Bachelor’s Degree in a relevant field or equivalent work experience.
• Proven experience in a customer service role, with a minimum of 3 years in a leadership or supervisory position.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using customer service software and tools.
• Ability to handle high-pressure situations with professionalism.
• Exceptional organizational and multitasking skills.
• Demonstrated leadership and coaching capabilities.
• A customer-focused approach and commitment to providing outstanding service.
• Experience working in health care industry is a plus.

Application Closing Date
6th November, 2023.