Ascentech Services Limited is the most sought-after Human Resource Solution Provider with its Head Office in Lagos, Nigeria. We have a reputation for satisfying and surpassing clients’ expectations through our core offerings: Recruitment and Selection, Outsourcing, Training and Development. To accomplish these, we leverage creating and managing change in organisations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ilupeju, Lagos
Employment Type: Full-time
Reports To: Customer Service Manager

Job Summary

• The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.
• The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.

Key Responsibilities

• Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.
• Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.
• Prepare and present weekly sales reports comparing actual sales against projected targets.
• Generate quotations and invoices for customer orders in a timely and accurate manner.
• Maintain detailed and accurate records of customer complaints, feedback, and resolutions.
• Build and nurture strong relationships with customers to enhance satisfaction and retention.
• Support the Customer Service Manager in daily operations and administrative tasks as required.

Requirements and Qualifications

• Bachelor’s Degree in any relevant field.
• Minimum of 2 years’ experience in a customer service or client-facing role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Salary
N150,000 – N200,000 monthly.

Application Closing Date
26th January, 2026.