Permanent Capital Ventures is a venture studio launching new companies with fully developed technology and infrastructure already in place.

We are recruiting to fill the position below:

Job Title: Customer Service Associate (NYSC)

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• We are a fast-growing tech start-up. We build smart, intuitive solutions for our users, and we believe that exceptional technology deserves equally exceptional support.
• As we scale, we are looking for high-energy, articulate, and tech-savvy NYSC Corps Members to join our Customer Success team.
• As a Customer Service & Support Associate, you will serve as the voice of our company. Beyond responding to customer inquiries, you will help users navigate our platform, resolve issues, onboard new customers, and communicate the value of our solutions to prospective clients.

Key Responsibilities

• User Support: Respond to user inquiries via live chat, email, and phone with empathy, speed, and clarity.
• Product Demos & Presentations: Conduct virtual or in-person walk-throughs and presentations of our software for new users and clients.
• Troubleshooting: Act as the bridge between our users and the product team, identifying bugs and suggesting feature improvements.
• Onboarding: Guide new customers through their initial setup to ensure they get the maximum value from our tech.

Requirements

• You must be a current Corps Member looking for a Primary Assignment (PPA) for your service year.
• Absolute fluency in both spoken and written English is mandatory.
• You must be able to draft clear, grammatically flawless emails and speak with total clarity.
• Strong ability to present ideas and speak confidently in front of audiences (or on camera).
• Quick to learn new software, dashboards, and internal tools (e.g., Slack, Intercom, HubSpot, Zoom).
• Patient, empathetic, and resilient when addressing customer concerns.
• Strong analytical and troubleshooting skills.
• Proficient in the use of Google Workspace.

What we Offer

• Hands-on experience in a fast-growing technology company
• Competitive Salary: N150,000 Monthly.
• Mentorship and professional development opportunities.
• A collaborative, vibrant, and dynamic startup culture.
• Opportunity for full-time employment upon successful completion of the NYSC programme, based on performance.

Application Closing Date
28th July, 2026.