Denna Rossi Limited (DRL) is a Fast Moving Consumer Goods company (FMCG) with registered head office in Port Harcourt, Nigeria The “IVANA” name is a registered Trade Mark in the category of all beverages containing fruit juices, drinks. Bottled water, flavored water and table wine are equally registered brands. Other products to be distributed by the company which are basically wines and cocktail drinks are Domkeller red and white wine, Ibiza cocktail (red and white), Adelisa Champagne and Celine Red Wine (Non-alcoholic). Our Mission is: “To deliver the highest value to our customers, distributors, agents , employees and shareholders as the leading beverages and distribution company while helping all to live healthy lives”.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Port Harcourt, Rivers
Employment Type: Full Time

Job Brief

• We currently seek a customer-oriented service representative to join our team.
• Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Your responsibilities entails interfacing with stakeholders to facilitate relationships between our company and its clients, resolve issues, help to drive sales by cross-selling and up-selling, and create memorable experiences that boost brand and customer loyalty.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Establish new customer accounts and record account information, like phone numbers or addresses, on our digital tools.
• Acknowledge, resolve and respondpromptly to customer inquiries, feedback, questions and complaints.
• Communicating with customers through various channels.
• Have affirmative products Knowledge to lead in conversation.
• Processourorders, publish forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicatewith colleagues on matter arising to serve as a connection for all.
• Providefeedback on the efficiency of the customer service processand for product development.
• Ensure customer satisfaction and provide professional customer support.
• All other tasks as assigned by management.

Requirements and skills

• B.Sc in any discipline
• 2 years minimum, cognate experience as a Customer Service Representative, Front Desk Officer, Sales or Client management and retention.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.

Salary
N70,000 – N100,000 monthly.

Application Closing Date
30th September, 2024.