30 Aug 2024

Customer Relationship Manager (Corps Member) at Yardoak Project

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Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager (Corps Member)

Location: Ajah, Lagos
Employment Type: NYSC

Job Summary

  • The Customer Relationship Manager will be responsible for managing client inquiries, building strong relationships with customers, and ensuring customer satisfaction.
  • This role involves coordinating with internal teams to ensure timely delivery of projects and addressing any customer concerns.
  • The CRM will also be involved in identifying opportunities for upselling and cross-selling our products to existing clients.

Responsibilities

  • Handle incoming customer inquiries and provide timely and accurate responses.
  • Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
  • Collaborate with the production team, inventory manager and architects to ensure seamless delivery.
  • Address issues to prevent escalations.
  • Identify opportunities for additional sales within existing customers and pursue them.
  • Prepare regular reports on customer feedback and satisfaction metrics.
  • Convert leads into active clients.
  • Stay updated on product knowledge to effectively address customer inquiries.

Qualifications and Skills

  • Proven experience in customer service or relationship management roles.
  • Excellent communication and negotiation skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in CRM software and MS Office Suite.
  • Bachelor’s degree in Business Administration or a related field preferred.

Salary
N90,000 – N100,000 per month.

Application Closing Date
5th September, 2024.




Method of Application

Interested and qualified candidates should send their CV and portfolio to: 

[email protected] 

using the Job Title as the subject of the email.



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