Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services

We are recruiting to fill the position below:

Job Title: Customer Finance & Mortgage Manager

Location: Lagos
Employment Type: Full-time

Job Description
Financials:

• Monitor and analyze portfolio growth, sales, service, credit quality, ROI, MFI, and expense results for the portfolio.
• Generate opportunities for sales specialists for Bank, General Insurance, and Life products using the agreed sales process.
• Coordinate the disbursement of all outstanding mortgages within the Federal Mortgage Bank of Nigeria and partner Private Mortgage Informationsystem.
• Ensure alignment of mortgage provision with the real estate development strategic business objectives.
• Profile offtakes to meet National Housing Fund /Private Mortgage Information criterion
• Book mortgages for off-takers of the Development Company’s product output across sites.
• Develop and manage a bouquet of mortgage products and service offerings for the company’s customers.

Customer/Service:

• Support improvement and monitor the relevant customer service/customer satisfaction outcomes for the portfolio.
• Manage the mortgage application processes for clients to deliver a high-level customer experience.
• Monitor customer repayments and provide up-to-date financial statements on customer transactions.
• Provide advisory to customers on best mortgage options and processes for accessing same.
• Coordinate with other departments within the company to ensure that all mortgage processing activities are completed on time
• Interface with mortgage lenders, sales team, finance, and other internal and external stakeholders adequately

Risk:

• Ability to identify an acceptable level of lending risk, in line with the company’s risk appetite statement, and to maximize profit from that transaction
• Support and demonstrate a risk management culture in line with the company’s values
• Keep up to date with new mortgage products and changes in mortgage regulation.

Qualifications

• First Degree in Finance, Business Administration, Economics, or any other related discipline
• MSc / MBA is an added advantage
• Minimum of 5 years in a Primary Mortgage Institution with working knowledge of Nigeria Housing Fund disbursement or property development company
• Experience coordinating Nigeria Housing Fundmortgage operations.
• Familiarity with financial software programs such as CRM and LOS.
• Working knowledge of banking services regulations.

Application Closing Date
Not Specified.