Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Ikoyi, Lagos
Employment Type: Full Time

Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors.
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Provide tailored support to individual customers while fulfilling their needs.
• Schedule/Book patients to visit consultants.
• Offer expert knowledge and recommendations on products and services.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Respond to customer inquiries, resolve issues promptly and professionally.
• Achieve heightened levels of patient satisfaction/experience.
• Other duties as assigned.

Key Result Areas / Performance Goals

• Timely and efficient management of customers’ grievances
• Error free registration of all categories of patients
• Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies.

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities.

Core Competencies:

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication Skills.
• Service oriented, courteous, team player.

Application Closing Date
Not Specified.