Ascentech Services Limited – Our client, a reputable Internet Service Provider (ISP) Company, is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Service Executive

Location: Abuja
Employment Type: Full-time
Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager

Job Responsibilities

• First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management
• Follow-up with the relevant department should in case there is any delay, escalate at deviations
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure Daily Operational Reports are prepared and submitted in time
• Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Share improvisations with management that can be replicated at all locations/processes
• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.

Requirements

• Candidates should possess a Bachelor’s Degree / HND qualification.
• Relevant Industry Experience, Been on the front end handling customers and team.
• Should have Planning and organizing skills, also a sharp business acumen.
• Experience: Experience 2 to 3 years as a customer care executive in an ISP/Telecom company.

Application Closing Date
18th January, 2022.