At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the price and thrive.

We are recruiting to fill the position below:

Job Title: Customer Care Representative (Corps Member) 

Location: Ikoyi, Lagos
Employment Type: NYSC

Job Summary

• As our Customer Service Representative, you’ll be the frontline ambassador for our company, delivering exceptional support to our valued customers.
• You’ll handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media platforms in a timely and professional manner and handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts, and file documents and follow communication procedures, guidelines, and policies.
• Collaborate with colleagues to maximize performance and maintain a positive team environment.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field preferred.
• Soft skills in customer service or related field.
• Knowledge of CRM software and Microsoft Office Suite.

Salary
N70,000 – N100,000 Monthly.

Application Closing Date
18th October, 2024.