Ascentech Service Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Ojota, Lagos
Employment Type: Full-time
Industries / Sector: Electronics Manufacturing Company

Job Brief

• We are looking to hire a Customer Service Officer who will be responsible for the handling of incoming telephone calls.
• He / she have the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or other electronic medium.
• Whenever a customer or client calls, the agent puts up information related to the customer or client on the computer screen so as to enable easy reference to sales or service records.

Job Responsibilities

• Responsible for managing a whole lot of incoming and outgoing calls in the organization
• Build long-lasting relationships with customers.
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
• Make use of available opportunity to sell or advertise products to customers.
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems.

Job Requirements

• Minimum of HND / B.Sc. in any relevant field
• 2 – 3 years of work experience in Electronic Manufacturing company
• Must possess good communication skills
• Must have good interpersonal skills to enable an easy flow with customers at all times
• Ability to work with little or no supervision
• Must be self-driven at all times.
• Must have good knowledge of customer relationship or customer service practices.
• Must have good data entry and typing abilities.

Application Closing Date
4th March, 2022.