Dame Chops & Events is a professional catering and event management company dedicated to creating memorable experiences through quality food, excellent service, and well-coordinated events. We specialize in indoor and outdoor catering, event planning, food trays, small chops, corporate events, birthdays, weddings, and special celebrations.

We are recruiting to fill the position below:

Job Title: Customer Care Manager

Location: Ikeja, Lagos

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and skills

• HND / degree in Business Administration or related field
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Salary
N180,000 – N220,000 per month.

Application Closing Date
14th August, 2026.