Jireh Doo Foundation (JDF) is a women-led National Non-Governmental Organisation registered with the Corporate Affairs Commission (CAC) under the CAMA Act on 4th August 2008. For over 22 years, JDF has consistently responded to developmental and humanitarian needs across local communities in Nigeria. JDF works in five thematic areas: Gender and Humanitarian Response, HIV and Health, Child Development, Research and Information, and Single Parents. The humanitarian response programme in the North-East (BAY states) covers Protection (child protection, GBV, peace building, climate change and Mines Action), WASH, Nutrition and Health, Food Security and Livelihood, and Education. Mission: Enhancing social justice through sustainable livelihoods, health, inclusive governance, gender equity, and emergency responses. Vision: A society where the vulnerable have access to social justice and sustainable livelihoods.

We are recruiting to fill the position below:

Job Title: CRM Accountability Associate

Locations: Maiduguri – Borno and Makurdi – Benue
Employment Type: Full-time

Duties and Responsibilities

• Establish and implement an effective accountability framework that supports upward and downward accountability of JDF programming in all locations.
• Establish and strengthen a Complaint, Feedback and Response Mechanism (CRFM) in each location on the highest levels of integrity, which beneficiaries will trust, ensuring they can make confidential complaints.
• Coordinate all accountability issues as they arise across JDF project implementation.
• Monitor and evaluate complaints received and initiate a response (follow-up) process through developing and maintaining a tracking mechanism.
• Regularly update the CRFM database and provide timely updates to project staff based on the nature of the feedback.
• Ensure that feedback is recorded, reviewed and responded to in a timely manner and in line with feedback mechanism guidelines.
• Act as the point of reference for beneficiaries’, staff and stakeholders’ complaints.
• Ensure quality documentation, communication, reporting and visibility of JDF and donors.
• Analyse patterns and trends of complaints received to help improve programming.
• Generate periodic reports and ensure the reports are shared with project teams.
• Conduct periodic field visits to ensure that accountability systems are in place and the necessary support is provided at field level.
• Review accountability systems periodically and update any changes if deemed necessary in consultation with the Program Coordinator, MEAL Manager and Project Managers.
• Support compilation of monthly, mid-term and final reports as per donor requirements.
• Participate in internal and external meetings related to humanitarian accountability.
• Lead in developing a responsive, functional and appropriate feedback mechanism that can improve current project implementation and guide future programming
• Ensure proper documentation of all reports, success stories and relevant project files using both physical and electronic methods.
• Facilitate adherence to all donor requirements in project implementation, including compliance in visibility, reporting and success-story documentation.
• Other responsibilities as assigned by the manager

Qualifications and Experience

• Minimum of a Bachelor’s Degree in a relevant discipline (Social Sciences, Development Studies or other).
• Minimum of 2 years post-NYSC progressive experience working in a related position.
• Formal training in Accountability, Monitoring and Evaluation, Data Management or Data Quality Assurance (DQA) is an asset.
• Fluency in English and local languages (must be able to speak Hausa).
• Good interpersonal skills and ability to work within a team setting.
• Independence, adaptability and flexibility.
• Excellent communication skills including report writing and IT skills.
• Excellent skills in organisation and information dissemination.
• Essential computer literacy (Word, Excel and internet).
• Service orientation and understanding of humanitarian operations principles, standards and best practices.

Knowledge, Skills and Abilities:

• Ability to prioritise and handle multiple tasks simultaneously.
• Advanced computer skills, including the ability to type quickly and to use Microsoft Office products, email and the internet.
• Ability to maintain confidentiality for sensitive issues or projects and use judgement to execute duties and responsibilities.

Application Closing Date
Not Specified.