Brainshare Technologies & Services Nigeria Limited is a Telecom services provider. We provider internet services and other value added services through our fiber optic infrastructure.

We are recruiting to fill the position below:

Job Title: Core Network Engineer

Location: Lagos Island, Lagos
Employment Type: Full-time

Main Duties

• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Motivate and carryout technical training for Technical & Customer Support Team from time-to-time.
• Work hand-in-hand with the NOC teamto achieve itch-free network services..
• Ensure stable & reliable network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Coordinates Trouble Ticket generation & swift responses.
• Coordinates escalation matrix & solution management.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software in Data Centers.
• Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
• Serve as a point of escalation for complex, level 2 or escalated Customer issues, providing guidance and support to Team members in resolving challenging situations.
• Monitor Team performance metrics, including response times, resolution rates, Customer satisfaction and adherence to SLA.
• Liaise with Technical Team, Project Team, and Account departments on fault resolutions and Customer account reconciliation.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Review new technologies and keep the company at the forefront of developments in Network Engineering.
• Diagnose and troubleshoot technical issues, including account set and network configuration.
• Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
• Report from time to time to CTO.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
• A focussed, self-motivated Network Support Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
• BGP, TCP/IP, Vlan experience.
• Project Management skill (advantage).

Demand on the Job:

• Must have 5 years and above cognate experience.
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Maybe required to work weekends and in shifts.

Salary
N400,000 – N500,000 Monthly.

Application Closing Date
Not Specified.