MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Coordinator – Home Quality Assurance

Job Identification: 7109
Location: Ikoyi, Lagos
Reports To: Senior Manager – Total Quality Management
Division: Fixed Broadband

Mission

• Support the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement.

Description

• Effectively execute stated policies and procedures in respect of quality and performance management.
• Enforce and maintain quality standards to meet or exceed predefined benchmarks.
• Ensure divisional compliance with quality management metrics across the value chain.
• Participate in day-to-day performance and quality monitoring exercises.
• Routinely monitor transactions performed by process owners to identify non-compliance.
• Monitor system activities to ensure smooth operations.
• Conduct periodic audits for the division to ensure service standards are adhered to.
• Conduct audits and mystery shopping for customer touchpoints.
• Conduct quality gap analysis.
• Report deviations and non-compliance observations.
• Assist in preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Proactively assist in identifying environmental constraints to quality delivery.
• Assist in the application of practical performance boosters (improvement initiatives).
• Facilitate target setting and performance contract development for all employees.
• Assist in monitoring and benchmarking performance across and within teams.
• Track system and process changes occurring within the division.
• Deliver Quality Assurance and Quality Control Guideline (QCG) training for members of the division.

Requirements
Education:

• First Degree in any relevant discipline
• Fluent in English.

Experience
3-7 years’ experience which includes

• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization
• Experience in quality assurance function.

Application Closing Date
20th March, 2026; 10:55 PM.