Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Lagos
Employment Type: Full Time

Role Description

• Connect with our customers through phone calls, emails, and personal interactions to understand their readiness and capability to make payments.
• Keep track of your daily activities, including the number of calls made, successful contacts, payment promises made, and those kept, all using the Bank’s designated Collections system.
• Work together with customers to create effective payment plans and settlements that help keep their accounts on track.
• Address customer objections and complaints with professionalism, coordinating with relevant departments as needed to find resolutions.
• Look into and resolve any discrepancies in customers’ payment schedules and repayment methods.

Requirements

• Bachelor’s Degree in Finance, Accounting or related field.
• Preferred: 12 months and above experience in consumer loans operation, if possible in a call center  or in a similar collection center function.
• Customer service and communication skills
• Finance knowledge and experience with payment processing systems
• Ability to work well under pressure and meet tight deadlines
• Attention to detail and ability to maintain accurate records.

Benefits

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.