Collections Officer at OTP Internet Technology

OTP Internet Technology (9Credit) is a Fin-tech company that provides simple access to loans at anytime and anywhere via an online process.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Ikeja, Lagos

Job Descriptions

• Monitor accounts to identify overdue payments
• Make calls to customers about their loan repayments
• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
• Negotiate payment plans and schedules
• Conduct collections process on each customer that includes, phone calls, emails and text messages
• Develop collection methods that brings in revenue and ensure full repayment of loans
• Process payments and refunds
• Keeping accurate records and reports on collection activities

Job Specifications

• Minimum of B.Sc. / HND / OND in a related field
• Tech-savvy with working knowledge of Microsoft packages
• Goal oriented so as to meet daily targets
• Excellent communication skill (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays
• Customer service training / experience
• Minimum of 1 year of experience in similar role

Application Closing Date
30th September, 2020.