Comatrix Collection Service is a professional collection service provider that deals with helping various loan agencies in retrieving back their bad-loans as fast and effectively as possible. We make calls to customers to pay their outstanding debts, Send messages to customers, Guide customers through the payment process, Persuade reluctant customers to make payment promptly, Meet weekly and monthly targets, Give proper and correct report of work. We build a professional team with experienced collectors for every loan agency, using SMS, calls, emails, various social media platforms to remind and encourage overdue customers to make repayments.

We are recruiting to fill the position below:

Job Title: Collection Team Leader

Location: Lagos
Employment Type: Full-time

Job Description

• Supervising and coordinating the activities of the recovery team.
• Setting performance goals and targets for team members.
• Providing training and guidance to team members on recovery processes and techniques.
• Monitoring the progress of recovery efforts and ensuring compliance with regulations and policies.
• Handling escalated cases and resolving conflicts within the team.
• Analyzing data and performance metrics to identify areas for improvement.
• Reporting on team performance and presenting findings to management.
• Developing strategies to optimize recovery processes and increase efficiency.
• Ensuring that all recovery activities are conducted ethically and in accordance with legal requirements.

Requirements and skills

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision making skills.

Salary
N120,000 monthly.

Application Closing Date
30th September, 2024.