Palmpay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Collection Officer

Location: Ikeja, Lagos
Job type: Full-time

Job Summary

•  We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.

Key Responsibilities

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
• Maintain accurate and updated records of all customer interactions and payment commitments.
• Meet daily and monthly collection targets to minimize overdue accounts.
• Resolve customer queries and disputes related to billing or outstanding balances.
• Identify and escalate accounts that require further legal or administrative action.
• Ensure all collection activities comply with company policies and legal debt collection regulations.

Requirements

• 1–3 years’ experience in debt collection, telemarketing, or customer service.
• Exceptional verbal communication and negotiation skills.
• Ability to remain calm and professional when handling difficult or confrontational conversations.
• Strong attention to detail and proficiency in using CRM or database systems.
• Proven ability to meet performance targets in a fast-paced environment.
• Good understanding of financial ethics and collection laws.

Benefits
Salary: N80,000 per month.
KPI: N50,000.

Application Closing Date
Not Specified.