The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services – Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova – Bespoke Enterprise IT Solutions Company, Percy Aitkins – Bureau De Change.

We are recruiting to fill the position below:

Job Title: Collection Officer

Locations: Abuja and Port Harcourt – Rivers

Responsibilities

• Monthly Customer follow up.
• Send reminders of settlement arrangement and pending payments before they are due.
• Emailing, calling, and negotiating with the delinquent customers or our clients via outbound / inbound phone calls for payments of overdue debt.
• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency and outstanding debts targets are met.
• Provide feedback to management concerning possible problems or areas for improvement.
• Make recommendations to implement improved processes.
• Reports should be 100% accurate and submitted as at when due.

Skills / Competencies

• Negotiation and Persuasion skills.
• Attention to details.
• Excel Data entry and basic math skills.

Application Closing Date
Not Specified.