Omniretail is Africa’s fastest-growing startup, revolutionizing trade digitization to provide manufacturers with unparalleled supply chain visibility. Through technology, logistics, and financing solutions, we empower small and medium-sized enterprises (SMEs) to thrive in emerging markets. Our Platform as a Service (PaaS) and fintech solutions offer working capital access, rewards programs, and sustainable business practices.

We are recruiting to fill the position below:

Job Title: Cluster Head

Location: North Central, North West, South-west, South-east, South-South
Employment Type: Full-time
Reports To: COO

Role Overview

• The Cluster Head is a strategic leader responsible for business growth, operational efficiency, and stakeholder engagement within a designated cluster.
• This individual will lead a cross-functional team, ensure customer retention, and drive business expansion while maintaining strict compliance with Omniretail’s central policies. A data-driven approach, strong leadership, and process discipline are critical for success in this role.

Key Responsibilities
Business Growth & Customer Engagement:

• Drive retailer onboarding, KYC verification, and credit checks.
• Ensure Month-on-Month (MoM) growth in customer order sizes, working capital loans, and rewards program adoption.
• Implement strategies to increase repeat purchases and customer engagement.

Operational Excellence:

• Oversee warehousing, logistics, and order fulfillment within the cluster.
• Manage partnerships with hubs, logistics providers (OmniHub), and delivery franchises to ensure seamless operations.
• Ensure payment reconciliation, stock audits, and insurance compliance.

Central Alignment & Compliance:

• Serve as the primary liaison between the cluster and central audit, finance, HR, and admin teams.
• Ensure full compliance with company policies, financial regulations, and HR standards.
• Conduct regular audits and reviews to enforce process adherence.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing cross-functional team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify skill gaps and provide training & development opportunities.

Data-Driven Decision Making:

• Utilize business intelligence tools and analytics to drive performance improvements.
• Monitor and report on key business metrics, identifying trends and growth opportunities.
• Continuously optimize processes to enhance operational efficiency.

Stakeholder Management:

• Build and maintain relationships with retailers, suppliers, and logistics partners.
• Act as the point of contact for all cluster-level stakeholders, ensuring smooth operations.
• Address customer concerns and partner needs proactively.

Process Integrity & Adherence:

• Enforce strict compliance with operational and HR processes.
• Uphold high standards of integrity and professionalism in all business dealings.
• Ensure consistent implementation of organizational policies.

Key Performance Indicators (KPIs)
Business Growth Metrics:

• Increase in customer order sizes, working capital loan usage, and rewards engagement.
• Growth in new retailer onboarding & retention.
• Higher repeat purchase rate across product categories.

Operational Efficiency Metrics:

• On-time delivery rates & optimized logistics performance.
• Reduction in order processing times & bottlenecks.
• Accurate & timely stock audits and payment reconciliations.

Team Performance Metrics:

• Achievement of individual & team performance targets.
• Employee engagement & retention rates.
• Completion of training & upskilling programs.

Compliance & Alignment Metrics

• Adherence to operational & HR policies as set by central teams.
• Timeliness & accuracy of reports submitted to audit, finance, HR, and admin teams.
• Results from internal & external audits.

Customer & Partner Engagement Metrics

• Net Promoter Score (NPS) & customer satisfaction ratings.
• Strength of partnerships with hubs, logistics providers, and delivery franchise partners.

Qualifications

• Bachelor’s Degree in Business Administration, Operations, or a related field (MBA preferred).
• 7+ years of experience in operations, sales, or business management, preferably in emerging markets or tech-driven organizations.
• Strong background in cross-functional team management and multi-stakeholder collaboration.

Key Competencies & Requirements:

• Strategic Thinking: Ability to drive long-term business growth.
• Operational Expertise: Experience managing logistics, warehousing & order fulfillment.
• Data-Driven Approach: Proficiency in business analytics and reporting tools.
• Leadership & Team Management: Proven ability to lead & develop high-performing teams.
• Customer-Centric Mindset: Strong focus on customer retention & engagement.
• Compliance & Process Discipline: Ability to enforce company policies & drive adherence.
• Excellent Communication: Strong stakeholder management & reporting skills.
• Problem-Solving & Adaptability: Ability to navigate complex, fast-paced environments.

What Success Looks Like in This Role

• Strong MoM growth in customer transactions, financing adoption, and loyalty.
• Efficient logistics, warehousing, and payment reconciliation with minimal delays.
• A motivated, high-performing team driving business success.
• Effective collaboration with central teams, ensuring full compliance.
• Data-driven decision-making leading to operational and financial improvements.
• Long-term partnerships that strengthen Omniretail’s footprint in the market.

Application Closing Date
30th March, 2025.